80 % of the companies in the U.S. are overcharged on their phone bills. Those companies are overcharged 18-28% percent of their phone bills annually. There are phone companies that overcharge through legitimate services which are not necessary. One such a service is, an insurance premium for in-house wiring for 4 or 5 dollars a month. This is a service what you may use once in 10, 20, or 50 years.
Most companies ignores to check their phone bills, because they believe that it must be right and can’t afford to spend time on checking the phone bill. The phone companies could solve the problems easily, but it is in their advantage to not solve, because most customers don’t check the bills and don’t ask for a refund.
The phone companies are acting in accordance with the business discourse. When customers remark that the phone bills are not right, their trust in the phone company is lost. The moral prescription honesty is infringed and the moral and business discourse don’t overlap anymore and morality becomes visible. The customer feels deceived, and will lose trust in the phone company.
The phone-companies forget that some non-economic goods such as trust can have economic value. Especially when they would lose loyal customers, because they feel deceived. If this would come into media, it can be very negative for the phone-companies. My opinion is that the phone-companies act morally-wrong. Their way of doing business don’t overlap the moral and business discourses. The phone-companies should take care for the overlap of those two discourses, because on the long-term it is in their advantage. If they keep ignoring the moral discourse, they can come into trouble.
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2 comments:
I agree that phone companies could face large problems when the trust in the company decreases. However, I do not think they acted wrong from any discourse. They provide a bill at the end of a certain period in which they mention the costs of the used services. The premium for in-house wiring is mentioned on these bills and when large companies do not agree with this they can contact the telecom company. It is there "mistake" that they do not check the bill. The phone companies are simply making business and charge a premium for a service they deliver sometimes. It could be this premium is far above the costs they make to deliver the service, however, there are many companies who sell their products/services far above the cost price.
s888110
I disagree with the student above. I think this phone company acted morally wrong while acted legaly right. With the legal discourse, if we think legal discourse as private law, there is nothing wrong. Like the student above said it is the fault of customers because they didn't check the bills or contract. However, in moral discourse there is something wrong with the phone company. When company is making contract with the customer, it is true that there is imbalance of information. It can be information about the product, contract, etc. Therefore the company has moral duty to inform anny information that customer might never know to slove this imbalance of information. Saying nothing while knowing that the customer is same as cheating. So I can say that it is abuse of the imbalance power. Therefore I conclude telecom companies in this case is morally wrong.
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